Refunds & cancellation

Plans run on a try-before-you-commit basis — you build and publish free, and only ever pay for extras you choose. You can cancel a subscription any time from Plan & Billing; it stays active to the end of the period you've paid for and nothing is charged after that. Refunds are limited — duplicate charges, platform-side technical failures, and first-week requests from first-time subscribers are reviewed; the ₹99 Student unlock has a flat 2-day refund window. The authoritative wording is on the refund policy page.

Cancelling an upgrade

Cancel any recurring upgrade from the Billing area of your dashboard — see Manage your subscription for the steps. After cancelling:

• Your premium extras stay active until the end of the period you've already paid for.
• Your site stays published — it just returns to the free plan and shows the SitesPlaced badge again.
• Your content, store products, orders and settings are all kept safe.

1. 1Open Dashboard → Manage Plan to reach Plan & Billing.
2. 2Tap Cancel Subscription on your plan card.
3. 3Confirm with Cancel Subscription in the dialog (or tap Keep Plan to stay).
4. 4The card now shows Cancelling at period end and Subscription will end on [date]. You'll receive a "Your [plan] plan has been cancelled" email with the same date.

Cancellation is handled with the payment provider for you — you don't need to cancel anything separately in Razorpay or Dodo. Cancel Subscription ends your paid subscription; the one-time Student unlock is never affected because it isn't a subscription.

What you keep and what you lose

• Kept: the site itself, its free yourname.sitesplaced.com address, all pages, products, categories, orders, customers, coupons and settings.
• Lost at period end: custom-domain support (plan on the sitesplaced.com address), branding removal (the badge returns), AI copy generation, store analytics, custom head code, and the Meta Pixel + CAPI and WhatsApp Business API integrations.
• Unchanged: checkout. Razorpay, COD, WhatsApp checkout and shipping are free features, so your store keeps taking orders.

Refunds

Whether a payment is refundable depends on the type of charge and our published terms. The full, up-to-date details are on the refund policy page — please read it there, as it's the authoritative source.

In summary, as the policy stands today:

• Subscriptions (Starter, Growth): cancelling stops future charges but there are no pro-rated refunds for the unused part of a period. Refunds may be granted for duplicate charges, for a platform-side technical issue that blocked you for a significant part of the period (reported within 7 days), and for first-time subscribers who ask within 7 days of their first payment — those are reviewed case by case.
• Student ₹99 unlock: full refund if you ask within 2 days (48 hours) of purchase, for any reason. Non-refundable after that.
• Not refunded: change of mind after the window, forgetting to cancel before a renewal, account termination for a terms violation, or dissatisfaction with features that were described before purchase.

How to request a refund

1. 1Email admin@sitesplaced.com (or use the contact page) from the email address on your SitesPlaced account.
2. 2Include the transaction or payment ID from your Razorpay or Dodo confirmation if you have it, the date of the charge, and the reason.
3. 3We aim to reply within 3–5 business days. Approved refunds go back to the original payment method and can take 5–10 business days to show on your statement.

Charged by mistake or twice?

If you think you were charged in error, charged twice, or want to request a refund covered by the policy, contact support with the email on your account and the date of the charge. We'll look into it and sort it out with the payment provider.

A common case: a store owner buys the ₹99 Student plan expecting it to remove the store badge. It doesn't — that plan is for student portfolios only. Email us within 2 days and it's refunded; then pick Starter or Growth from Plan & Billing.

Good to know

• Cancelling and deleting your account are different things. Cancel Subscription keeps everything and stops billing. Delete My Account in the Danger Zone erases all sites, orders and files permanently.
• A failed renewal isn't a cancellation: the provider retries. If all retries fail the plan ends and your site returns to free. Re-subscribe from Available Plans to restore it.
• After the period ends the plan card simply reads Free Plan and the Available Plans section offers Upgrade again — you can come back any time and nothing needs rebuilding.

Still have a billing question? Contact support — a real person will help you out.