Account & Support

This section is about the things that sit around your sites rather than inside them: your SitesPlaced account, the moment a site goes live, the quick fixes for when something looks wrong, and how to reach a real person when it doesn't. Read it when you're setting up for the first time, when you come back after a break and can't remember how you signed in, or the minute you get stuck.

What's in this section

• Sign in & create your account — sign up with Google or email, sign back in, see every website and store under one login, and delete your account if you ever need to.
• Publishing & sharing your site — what Publish actually does, your free yourname.sitesplaced.com address, how saved edits reach the live site, and the share buttons and QR code you can put in an Instagram bio, a WhatsApp status or on packaging.
• Troubleshooting common issues — changes not showing, a setting you can't find, a custom domain that isn't resolving, a store that shows not found, an upload that's refused, an email that never arrived.
• Contact support — email, WhatsApp and the contact form, our hours, and what to include so we can fix it on the first reply.

How the pieces fit together

One account holds all your work. On the Free plan you can create up to 5 sites — personal websites, student portfolios and online stores — and every one of them publishes free on a sitesplaced.com address with a small SitesPlaced badge. Each site gets its own card on your Dashboard with an Edit or Manage Store button and a Published or Draft label. Websites are live from the moment you create them; stores start as a Draft and go live when you click Publish.

Once a site is live, edits you save flow through to it on their own — you don't build a second copy or re-upload anything. Your link never changes unless you change the site's slug, so you can share it once and keep improving the site behind it. If you later connect your own domain, that domain simply becomes the main address and the free one keeps working.

Paying changes what the site looks like, not how publishing or support works. Starter (₹199/month) adds a custom domain, removes the badge and adds AI copy, analytics, custom head code and Meta Pixel + CAPI on any website or store; Growth (₹499/month early-bird for the first 50 stores, ₹999 after) adds WhatsApp Business API alerts, the sales boosters, product reviews and 1-click checkout on top; a student portfolio can drop the badge for a one-time ₹99. Checkout, COD, UPI via Razorpay, Shiprocket and Shipmozo are all included on Free. Full details are on the pricing page and in Plans & billing.

The order to do things

1. 1Create your account at sitesplaced.com — click Start Building Free and sign up with Google or your email.
2. 2Build something. Pick a design from Templates, bring over an existing catalog with the importer, or click New Site on your Dashboard.
3. 3Publish. Websites are live immediately; for a store, click Publish in the store dashboard. Open the live link on your own phone before you share it.
4. 4Share the link — WhatsApp status, Instagram bio, Google Business listing, or the Store QR code printed on packaging and visiting cards.
5. 5When something looks wrong, go through Troubleshooting first. Most fixes take under a minute: a hard refresh, a missed Save, a domain that's still propagating.
6. 6Still stuck? Contact support with your site address and a screenshot. We answer every message.

Who this is for

Anyone with a SitesPlaced account: a seller running a free store from their phone, a student with a portfolio, a freelancer with a one-page site, or an agency managing several stores. Your plan doesn't matter here — the same team answers free and paid questions, on the same channels, with the same hours. Nothing in this section needs technical knowledge; where a fix involves DNS or code we link to the step-by-step guide instead of assuming you know it.