Contact support — reach a real human

There's a real person on the other end of every SitesPlaced message — not a bot. Whether you're stuck mid-build, weighing up an upgrade, or just have a quick question, reach out on whichever channel suits you. We answer every single message, and the same team answers free-plan and paid questions alike.

Ways to reach us

• Email — write to admin@sitesplaced.com. Best for anything detailed, for billing questions, or when you want to attach a screenshot or a screen recording.
• WhatsApp — message us on +91 95171 56355, or tap this link to open the chat with a ready-made first message. Best for quick questions and a bit of back-and-forth while you build.
• Contact form — fill in the contact form and we'll reply by email to the address you enter.
• Phone — you can call the same number, +91 95171 56355. WhatsApp is usually faster, because we can send you links and screenshots while we talk.
• From your Dashboard — the three floating buttons in the bottom-right corner open the Tutorial video, this Help Center, and a WhatsApp chat with us.

Using the contact form

1. 1Open sitesplaced.com/contact.
2. 2Fill in Your name and Email — we reply to this address, so double-check it.
3. 3Under What's this about? pick the closest topic: *Getting started*, *Building my store*, *Custom domain*, *Plans & billing*, *Payments & orders*, *Something's broken* or *Other*. It routes your message to the right place.
4. 4In How can we help? describe what you were trying to do and paste your store or site link.
5. 5Click Send message. You'll see Message sent — thank you! when it's gone through.

If the form shows an error instead, don't retype everything — just email the same text to admin@sitesplaced.com.

What to include in your message

Most issues are solved in one reply when the first message has the right details. Try to include:

• Your site address — the yourname.sitesplaced.com link, or your custom domain.
• Where you were — the tab or screen name, e.g. *Store Dashboard → Settings → Checkout*, or *the website editor*.
• What you expected and what happened instead, in one or two lines.
• A screenshot of the error or the wrong-looking page. On a phone, a screen recording is even better.
• For order questions, the order ID (it looks like PREFIX-0001) and the customer's name.
• For sign-in problems, the email address you signed up with, and whether you used Google or a password.
• For domain problems, the domain name and where you bought it.

When we're around

We're available Monday to Saturday, 10am–7pm IST. Every message gets a reply — usually within a few hours. If you write outside those hours, or on a Sunday, we'll get to it first thing. Support is based in India, so we understand UPI, COD, GST invoices and Indian couriers without you having to explain them.

What we can and can't do

From our side we can open your site and its settings, check why a publish or a domain is stuck, switch a website to draft if you want it offline, confirm what plan is active on your account, and re-send an email that didn't arrive. We'll also happily tell you which template or setting fits what you're trying to do.

We'll never ask for your password, and we can't see your card details — payments to SitesPlaced are handled by Razorpay (India) or Dodo (everywhere else) over encrypted connections. We also can't log into your Razorpay, Shiprocket, Shipmozo, Meta or Instagram accounts; for those we'll point you to the exact screen instead.

Before you message us

Some of the most common questions have a quick fix you can try right now:

• Changes not showing on your live site? See Publishing & sharing.
• Can't find a setting, or a custom domain that won't connect? See Troubleshooting.
• Trouble signing in? See Account & sign-in.
• Questions about what's included, cancelling or refunds? See Plans & billing and the refund policy.
• Want to see a store built end to end? Click Tutorial in the bottom-right of your Dashboard.

Found a bug?

Pick Something's broken in the contact form, or just WhatsApp us. Add the device and browser you were using (for example *Android, Chrome* or *MacBook, Safari*) and the steps that make it happen. Bugs that affect checkout or payments get looked at first.

Still stuck? Contact us — we'd genuinely rather you ask than stay stuck.