At SitesPlaced, we strive to provide the best experience for our users. This Refund Policy outlines the terms under which refunds may be issued for paid subscriptions and services on our platform at sitesplaced.com.

1. Free Plan

SitesPlaced offers a free tier at no cost. Since no payment is collected for free accounts, no refund is applicable.

2. Paid Subscriptions

When you upgrade to a paid plan (e.g., Pro), you are billed on a recurring monthly or annual basis through our payment partner, Razorpay. All subscription fees are charged in advance for the upcoming billing period.

3. Cancellation

You may cancel your subscription at any time from your dashboard. Upon cancellation:

Your subscription will remain active until the end of the current billing period.
You will not be charged for the next billing cycle.
No pro-rated refunds will be issued for the remaining days in the current billing period.

4. Automatic Renewals and Autopay Mandates

When you subscribe to a paid plan, you authorise a recurring mandate. In India that is a UPI Autopay or card e-mandate set up through Razorpay. Outside India it is set up through Dodo Payments. Your plan then renews automatically at the end of each billing period until you cancel it.

You are told before each debit: your bank or payment provider sends a pre-debit notification before an automatic charge is taken.
Cancelling is the only way to stop a renewal: you can cancel from your dashboard at any time before the renewal date. Nothing else stops the charge.
The 7-day first-time review is for your first payment only: it does not apply to renewals.
A renewal is not refunded once it is charged: not in whole and not in part. That includes cases where you did not use the service that period, forgot to cancel, or did not see the notification. Your access continues to the end of the period you paid for.
No pro-rata refunds: cancelling part-way through a period does not produce a partial refund for the days you did not use.

This is not an absolute bar. Duplicate charges are always refunded, and a genuine technical fault on our side stays refundable under Section 6 below.

5. Free Trials and Promotional Offers

The Free plan takes no payment method and cannot result in a charge. A free trial of a paid plan can.

The 7-day free trial: Starter and Growth can be tried free for 7 days only by setting up autopay at checkout. A mandate is registered when you start it, and the first charge lands on the date shown at checkout and repeated in your confirmation. To avoid that charge, cancel before that date.
Mandate registration amounts: to set up a mandate, a payment provider may take a small amount, typically 5 rupees or less. The provider refunds it automatically, usually within minutes. We retain none of it.

A charge that lands after the free trial — or after a promotional free month taken before 28 September 2026 — is a renewal. Section 4 applies to it.

6. Refund Eligibility

Refunds may be granted under the following circumstances:

Duplicate charges: If you were accidentally charged more than once for the same billing period.
Technical issues: If a platform-side technical error prevented you from using the service for a significant portion of your billing period and the issue was reported to us within 7 days.
First-time subscribers: If you are a first-time paid subscriber and request a refund within 7 days of your initial payment, we will review your request on a case-by-case basis.

7. Student Plan Refund Policy

Student portfolios are free to build and publish. The only Student charge is a one-time payment (not a subscription) that removes the SitesPlaced badge, forever. Refund terms:

2-day refund window: You may request a full refund within 2 days (48 hours) of your one-time branding-removal purchase, for any reason.
After 2 days: The purchase is non-refundable after the 2-day window has passed.

8. AI Credits

AI features are metered in credits. Credits are refundable only as follows:

Successful generations: a credit is consumed when a generation succeeds. Consumed credits are not refundable.
Failed generations: if a generation fails, the credits it used are returned to your balance automatically. That refund is in credits, not in money.
Unused credits: they cannot be exchanged for cash, and they expire when your subscription ends.
Top-up packs: a credit top-up pack is non-refundable once any credit from that pack has been used.

9. Non-Refundable Cases

Refunds will not be issued in the following situations:

Change of mind after the 7-day window.
Failure to cancel before the next billing cycle.
Violation of our Terms of Service leading to account suspension or termination.
Dissatisfaction with features that were clearly described before purchase.

10. How to Request a Refund

To request a refund, please contact us at admin@sitesplaced.com with the following details:

Your registered email address
Transaction or invoice ID (if available)
Reason for the refund request

We aim to respond to all refund requests within 3–5 business days. Approved refunds will be processed through the original payment method and may take 5–10 business days to appear on your statement.

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Refund Policy, please reach out to us:

Email: admin@sitesplaced.com
Phone: 9517156355