Invoices & payment details

Every order in your dashboard can be turned into a clean PDF invoice with one click: open the order in the Orders tab and press Invoice (PDF). The invoice lists the items, totals, your store details, and how the customer should pay you — pulled from your Settings → Payments & invoices page. It is generated on the spot in your browser, not emailed automatically, so you download it and share it however you like. This is especially handy for COD and bank-transfer orders, where the customer pays you directly.

Download an invoice

1. 1From your store dashboard, open Orders and click the order.
2. 2Scroll to the bottom of the order drawer and click Invoice (PDF).
3. 3A file named Invoice-<order number>.pdf downloads (for example Invoice-MYSTORE-0012.pdf). On a phone it lands in your browser's downloads.
4. 4Share it with the customer — the WhatsApp button at the top of the same drawer opens a chat with their number, or use the email link next to it.

You can download the invoice as many times as you like. It always reflects the order at that moment — the status line changes as the order moves along, so a copy downloaded after delivery reads COMPLETED / PAID while one downloaded at placement reads CONFIRMED or PENDING.

What's on an invoice

• Your store name and contact details (the From section).
• The customer's name and delivery address (the Bill To section).
• The items, quantities, subtotal, shipping and total.
• Your payment details — UPI ID and bank details from Settings → Payments & invoices.

In more detail, from top to bottom:

• Header — your store name in capitals on the left and the invoice title (default INVOICE) on the right.
• INVOICE NO. — the order number (e.g. ORD-A3X7K2, or MYSTORE-0012 if you set an Order ID prefix under Settings → Checkout), the order DATE, and the STATUS: PENDING, CONFIRMED, SHIPPED, OUT FOR DELIVERY, COMPLETED / PAID or CANCELLED.
• Bill To — the customer's name, then their email and phone if they gave them, and the full delivery address including city, state and pincode.
• From — your store name, with your From description underneath; if that is blank it falls back to your store's contact line.
• Items table — #, ITEM, QTY, RATE and AMOUNT, with the variant (size, colour) printed under the product name.
• Totals — Subtotal, Shipping (it reads Shipping (Express) if the customer chose express delivery, Free when your free-delivery rule applied, or your Shipping value text when the store has no shipping charges set), a separate COD charge line when one was applied, and the TOTAL in a black band.
• PAYMENT DETAILS — UPI, Bank, A/C No, IFSC and Beneficiary, followed by your payment instructions in italics. This block is skipped entirely if none of those fields are filled in.
• NOTES — the note the customer typed at checkout, if you show the Order Notes field.
• Footer — your footer text (default Thank you for your business.) and the date the PDF was generated.

Customise the wording

You're in full control of the labels on your invoice. Open Settings → Payments & invoices and expand Customise invoice wording to change things like:

• The Invoice title (e.g. INVOICE or BILL).
• The Bill To label and From label, plus a short From description shown under your store name (e.g. Questions? Message us on WhatsApp.).
• The Subtotal label, Shipping label and Total label.
• The Shipping value text — what prints in the shipping row when no shipping charges are set (default As discussed).
• The Footer text (e.g. "Thank you for your business.").

Leave any field blank to use the sensible default. Press Save when you're done — your changes apply to every invoice your store generates from then on, including older orders you download again.

Good to know

• Amounts are locked to the order. Item prices, the shipping fee and any COD charge are the ones charged at checkout, stored on the order — changing your shipping settings later does not rewrite old invoices.
• Currency follows the order (normally your store currency from Settings → Store details). The number format follows your locale setting there too.
• Language and layout are fixed: a black-and-white A4 document in English. Long item lists flow onto extra pages automatically.
• Cancelled orders can still be downloaded — they print a red CANCELLED status, useful if a customer asks for a record.
• Express delivery orders show (Express) in the shipping row so the customer sees what the extra charge was for — see Shipping charges.
• Customers don't get the PDF automatically. Their confirmation email already lists items, totals and the payment method — and, on Bank Transfer / UPI orders, your UPI ID, bank details and payment instructions (Order email notifications); send the invoice when they ask for one.

Adding GST or tax wording

There is no separate tax column on the invoice — the amounts are what the customer was charged. If you are GST-registered and want the invoice to carry it, put your GSTIN in the From description (e.g. GSTIN 27AAAAA0000A1Z5), note prices inclusive of GST in Payment instructions or the Footer text, and price your products inclusive of tax. The GST calculator helps you work out the inclusive price.