Order email notifications
Get an email the moment a new order arrives, and send your customers an automatic order confirmation.
Last updated 18 June 2026
You don't have to keep refreshing your dashboard to catch new orders. SitesPlaced emails you the moment one comes in, and can email your customer a confirmation too.
When you get a new order
As soon as a customer places an order — whether they paid online via Razorpay, chose COD, or ordered over WhatsApp — SitesPlaced sends a New order email to the store owner. It includes the order number, the customer's name and the total, with a button to open the order in your dashboard.
Add it to your contacts
So these alerts never land in spam, add the SitesPlaced sender address to your email contacts. Check there first if an expected notification doesn't appear.
Your customer's confirmation
When an order is placed, SitesPlaced can also email the customer an order confirmation — their order number, what they bought, the total, and their delivery details — so they have a record and feel reassured.
After that, keep them in the loop by updating the order status in your dashboard and sharing tracking — see Manage orders & shipments.
I didn't get an email for an order — what now?
First check your spam/promotions folder and confirm the order really came through in the Orders tab of your dashboard. Orders always appear there even if the email is delayed. If emails consistently don't arrive, contact support.
Can I change which email address gets the alerts?
Order notifications go to your SitesPlaced account email. To change where they land, update your account email or reach out to support.
Will the customer always get a confirmation email?
A confirmation is sent when we have the customer's email address. WhatsApp-only orders may not include an email, in which case you'll confirm with them directly on WhatsApp.
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