How to fulfil an order from new to delivered

Every order lands in the Orders tab (and you get an email). Here's the full lifecycle — open an order to see its items, the customer's details, and the status controls.

Step 1 — Mark payment (for COD & manual orders)

Online (Razorpay) orders show ✓ Paid via Razorpay automatically — nothing to do. For COD or manual UPI orders, once you've actually received the money, click Mark as paid in the order.

Step 2 — Walk it through the stages

Use the status buttons to move the order forward. Each tap advances it one stage:

• Confirm — you've accepted the order (Pending → Confirmed).
• Mark shipped — you've dispatched it (Confirmed → Shipped). You can add a tracking link and a short note here.
• Out for delivery — it's on the way (Shipped → Out for Delivery).
• Mark delivered — done (→ Completed).

Need to jump straight to a status or add a comment/tracking link at any stage? Use More options in the status panel to set any status with a note. To stop an order, set it to Cancelled.

Step 3 — Keep the customer in the loop

Inside the order you'll find one-tap WhatsApp, phone and email buttons, plus a copy button for the delivery address. Add a tracking link when you mark it shipped so the customer can follow it from your storefront's Track Order page.

Step 4 — Tidy up

When an order is finished, Archive it to keep your live list clean (you can switch to archived orders anytime, or unarchive). Delete removes it permanently — that can't be undone.