Discounts, coupons & offers

Run promotions without touching your list prices. Open Settings → Discounts (or search *discount* in Settings). There are two tabs: Coupon codes — codes like SAVE10 that customers type in at the cart — and Offers — automatic *Buy 2 Get 1* style deals that need no code. Both are recalculated on our servers at checkout, so a customer cannot tamper with them, and both can be limited to a single category.

Coupon codes

Click + Add Coupon and fill in:

• Code — what the customer enters. Spaces are removed and it is saved in uppercase; customers can type it in any case.
• Active — untick to pause a code without deleting it. The tab label shows how many are active.
• Discount type — Percentage off or Fixed amount off, and the Percent (%) or Amount.
• Under More rules (category, sale items, min order, cap, expiry): Sale items (see below), Applies to — Whole cart or A category, Minimum order value (optional), Max discount (optional) to cap the rupees off a percentage coupon, and Expires (optional) — the code works through the end of that date.

Under each coupon a plain-English summary shows what it does — e.g. *"SAVE10" gives 10% off the cart, min order 999, until 2026-12-31* — so you can check it before saving. Click Remove to delete a coupon, then Save in the bar at the bottom.

Coupons and sale prices

Products with an Original price set are "on sale". The Sale items dropdown decides what a coupon does to them: Discount the sale price (the coupon stacks on top of the markdown), Calculate on the original price (the shopper gets the lower of the sale price or the coupon price — never both), or Not valid on sale items. Example from the dropdown: ₹3,499 original, ₹2,999 sale, 20% coupon → the coupon price ₹2,799 wins; with a 10% coupon the ₹2,999 sale price wins and the item stays at ₹2,999.

Buy-X-Get-Y offers

On the Offers tab, click + Add Offer to reward bulk buys — e.g. *Buy 2, Get 1 Free*. Give it an Offer name (shown to customers), set Buy quantity and Get free, and tick Active. The cheapest eligible items in each qualifying group are free automatically — so with *Buy 2 Get 1* and three items in the cart, the cheapest of the three costs nothing; with six items, the two cheapest do.

• Applies to — All products or A category: which items count towards the *buy* side.
• Free item comes from — Same products as above (cheapest free), Any product in the cart, or A different category. The last one lets you run *Buy 1 handbag, get 1 accessory free* — pick the Free item category.

A sentence under each offer restates it in words so you can sanity-check the maths before you save.

How discounts combine

• Offers apply first, then the coupon. A customer can use one coupon code per order; units already made free by an offer are not counted again by a second offer.
• The combined discount can never exceed the merchandise subtotal. Delivery charges and any COD charge are added after discounts and are never discounted by a coupon.
• Free delivery above in Shipping is judged on the cart subtotal before discounts — so a ₹1,000 cart with a ₹200 coupon still qualifies for a ₹999 free-delivery threshold.
• Category scope uses the product's categories; a product in two categories qualifies if either matches.

Good to know & troubleshooting

• "This coupon needs a minimum order" — the cart subtotal is below Minimum order value. "Add [category] items to use this coupon" — the coupon is category-scoped and nothing in the cart matches. "Your sale price already beats this coupon" — the coupon is set to *Calculate on the original price* and every item is already cheaper on sale.
• A coupon that doesn't exist, is unticked, or has expired shows as invalid at the cart — check Active and Expires first.
• There is no per-customer or total usage limit on a code. To end a promotion, untick Active or set Expires.
• To advertise a promotion, put it in the Announcement bar (Settings → Branding) and the first-visit Welcome / promo popup (Settings → Sales boosters), which can email the code to shoppers who sign up.
• Work out margins before you launch with the discount calculator.