Order alerts and confirmations from your own WhatsApp number.
Every order sends you a WhatsApp alert and the customer a confirmation with items, total, payment and a tracking link — through Meta's Cloud API on your WhatsApp Business account, not a shared number.
By Manan Agrawal, Founder · Updated August 23, 2026
The WhatsApp Business API integration is part of the ₹499/month Ecommerce plan and is bring-your-own-credentials: you create a Meta app with WhatsApp, paste the Phone number ID, WhatsApp Business Account ID and a permanent system-user token under Settings → Integrations → WhatsApp Business (Cloud API), and SitesPlaced creates two utility message templates on your account. From then on each order sends a new-order alert to you and an order confirmation to the customer from your own number. Meta bills the messages to your WhatsApp account; SitesPlaced adds nothing per message.
Plan
₹499₹499/month Ecommerce plan
Where
Dashboard → your store → Settings → Integrations → WhatsApp Business (Cloud API)
Setup time
about 15 minutes, one time
What WhatsApp Business API does on a SitesPlaced store
Two messages per order, your number
A new-order alert to you (order ID, customer, phone, items, total, payment, dashboard link) and a confirmation to the customer (items, total, payment method, Track Order link), both sent from the WhatsApp Business number you connect.
Templates created for you
Business-initiated WhatsApp messages must be approved templates. On connect SitesPlaced creates two UTILITY templates on your account — an order confirmation and a new-order alert — and Meta reviews them automatically (usually quickly, up to 24 hours).
Toggles, test send and retries
Switch owner alerts and customer confirmations on or off separately, send a test message to your own number, and let the outbox retry failed sends automatically.
Delivery receipts (optional)
Paste the callback URL and verify token from the card into your Meta app's webhook settings to see sent / delivered / read status per message in the dashboard.
Which plan, and what it costs
- ✓SitesPlaced: ₹499/month Ecommerce plan (early-bird price for the first 30 stores; ₹999/month after), which also includes a custom domain, branding removal, AI copy and store analytics.
- ✓Third-party fees: Meta bills conversation charges to your WhatsApp Business account (utility messages in India cost a fraction of a rupee each, per Meta's rate card at the time of writing; the test number is free). SitesPlaced adds no per-message fee.
On Shopify, WhatsApp order notifications are usually a paid third-party app on top of the plan; on SitesPlaced they are part of the ₹499/month plan from your own number.
Full plan details are on the pricing page. Plan tags on every SitesPlaced page mirror the real entitlement gate in the product, as of August 23, 2026.
How to set up WhatsApp Business API
Where: Dashboard → your store → Settings → Integrations → WhatsApp Business (Cloud API). Takes: about 15 minutes, one time.
Create a Meta app with WhatsApp
At developers.facebook.com/apps click Create app and choose “Connect with customers through WhatsApp”. Finish the wizard; you land on WhatsApp → API Setup.
Copy the two IDs
On API Setup, under Step 1 (Select phone numbers), Meta prints the Phone number ID and the WhatsApp Business Account ID right below the From dropdown. Use the free test number to try it, or Add phone number for your real one.
Make a permanent token
Business Settings → System users → Add (Admin) → Assign assets: your app (Manage app) and your WhatsApp account (full control) → Generate new token with expiration Never and the whatsapp_business_messaging and whatsapp_business_management permissions. Copy the EAA… token — Meta shows it once. Skip the 24-hour temporary token.
Paste into SitesPlaced and connect
Settings → Integrations → WhatsApp Business (Cloud API) → Phone number ID, WhatsApp Business Account ID, Permanent access token (App secret optional) → Connect. SitesPlaced verifies by reading your number, stores the token encrypted and creates the two templates.
Wait for template approval, then test
The card shows each template's review status. Once approved, click Send test message to receive the new-order alert with sample values on your number, then leave Owner alerts and Customer confirmations on.
Good to know
- ✓Sends are queued in an outbox and retried on a schedule, so a brief Meta outage never blocks a checkout.
- ✓Template wording is fixed and versioned (sp_order_confirmation_v1, sp_new_order_alert_v1); a wording change is a new template that goes through Meta's review before it replaces the old one.
- ✓Meta's Embedded Signup (one-click connect) is not available yet; the manual credential flow above is the supported path today.
- ✓This is separate from WhatsApp checkout, which is a free wa.me order link and needs no Meta setup.
Razorpay, Shiprocket, Shipmozo, WhatsApp API, Meta CAPI: all built in.
Razorpay, cash on delivery, WhatsApp checkout, Shiprocket and Shipmozo are on the free plan. The ₹499/month Ecommerce plan adds the Meta integrations: Pixel + Conversions API and WhatsApp Business API alerts, bring your own credentials, plus your own domain, branding removal, AI and analytics. No app store, no per-integration fees.
Payments
- Free
UPI, cards, net banking and wallets at checkout. SitesPlaced takes 0% commission; Razorpay's standard gateway fee applies.
- Free
COD at checkout with an optional COD charge you set.
- Free
Order via WhatsApp for buyers who prefer to chat before paying.
Shipping
- Free
Push orders to Shiprocket, get AWB numbers back, and show live tracking on your Track Order page.
- Free
ShipmozoNew
Courier selection, pickup scheduling and tracking status synced back to each order.
Messaging
- ₹499
Every new order sends you an alert and the customer a confirmation, from your own WhatsApp Business number via Meta's Cloud API. Bring your own credentials.
Marketing
- ₹499
Meta Pixel + Conversions APINew
Your own Pixel on the storefront plus server-side Purchase events from the order record, deduplicated, so Instagram and Facebook ads report real sales. Bring your own credentials.
- ₹499
Custom head code
Paste Google Analytics, Clarity or any tag into your live site.
Growth
- ₹499
yourbrand.com with one-click DNS setup for most Indian registrars.
- Free
Create and edit your store by chatting with your AI assistant.
- Free
Bring a catalogue in from Instagram, your existing website, a PDF, dm2buy or Shopexer.
Frequently asked questions
Is this included in the free plan?
No. WhatsApp Business API alerts are on the ₹499/month Ecommerce plan (bring your own Meta credentials). WhatsApp checkout — the wa.me order link — is free.
Do messages come from my number or a SitesPlaced number?
From the WhatsApp Business number on the Meta app you connect. SitesPlaced never sends from a shared number.
What does Meta charge?
Meta bills utility conversations to your WhatsApp Business account; in India these cost a fraction of a rupee per message at the time of writing. Check Meta's current rate card — it changes. The test number Meta gives you is free.
Can I change the message text?
Not per store today. The two templates are fixed so they stay approved; the values (customer name, order ID, items, total, payment, tracking link) are filled from each order.
What if a send fails?
It goes to an outbox and is retried on a schedule. The card lists recent messages with their status and any Meta error so you can see what happened.
Get order alerts on WhatsApp
Build the store free, then upgrade to the ₹499/month Ecommerce plan and connect your WhatsApp Business account in about 15 minutes.
See the Ecommerce plan →Early-bird price for the first 30 stores; ₹999/month after.