Our Policies

At Surroor House, every order is prepared with care and dispatched as quickly as possible. Please go through our updated shipping guidelines below: 📦 Delivery Time - All orders are processed within 1–2 business days. After dispatch, the estimated delivery time for all locations is: 5-10 business days Delivery time may vary slightly depending on your pincode and courier workload. ⚠️ Important Notes - Incorrect/incomplete address may lead to failed delivery or re-shipping charges, which must be paid by the customer. COD charges (if applicable) are non-refundable. Once an order is shipped, delivery timing depends on the courier company. ✅ Surroor Trust Statement - You can trust us — we ensure that no customer will ever face any kind of scam or unfair treatment from our side. We are a genuine brand and we value your trust more than anything else. At the same time, we are a growing startup, and having a few clear rules is important for our future and for maintaining quality in everything we do. These policies help us deliver responsibly while still giving you the best possible experience. 📢 Whenever you need help, just contact us — we’re always here for you - WhatsApp - +91 82008 63407 Instagram - @surroor_house Email Id - surroorhouse@gmail.com

At Surroor House, every product is carefully prepared and dispatched after your order is placed. Because of this process, we do not accept returns or offer refunds. We kindly request all customers to check product details, size charts, and colors carefully before placing an order. If you have any doubts about size, fit, or product details, feel free to contact us: WhatsApp: +91 82008 63407 Instagram: @surroor_house We are always happy to guide you honestly so that you get exactly what you are expecting. If you face any issue after receiving your order, you can reach out to us anytime. While we cannot take returns, we always try our best to support you, clarify concerns, and provide helpful solutions whenever possible. 👉🏻 Please Note: - Physical returns are not accepted. - Refunds are not applicable. - Processing and delivery times may vary depending on your location. Your trust and support mean everything to us. We work with full transparency and want you to have a smooth, satisfying shopping experience. 🛒 🔄 Return Policy (Only in Very Special Cases) - We do not accept returns as a standard policy. However, in very, very special cases, a return may be allowed only within 3 days of the delivery date. The customer must ship the product back to our address on their own. Return shipping charges must be paid by the customer. We do not arrange pickups. After 3 days, we are not responsible for accepting any return request under any circumstances. Please ensure the product is safely packed if you are sending it back. ✅ Surroor Trust Statement - You can trust us — we ensure that no customer will ever face any kind of scam or unfair treatment from our side. We are a genuine brand and we value your trust more than anything else. At the same time, we are a growing startup, and having a few clear rules is important for our future and for maintaining quality in everything we do. These policies help us deliver responsibly while still giving you the best possible experience. 📢 Whenever you need help, just contact us — we’re always here for you - WhatsApp - +91 82008 63407 Instagram - @surroor_house Email Id - surroorhouse@gmail.com

We only collect your name and phone number for order processing. Your data is never shared.

By placing an order, you agree to our terms. All prices are in INR and inclusive of taxes.