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Common Questions

Before you order.

Yes — always. Apply a small amount to your inner forearm and wait 48 hours before bringing any new formula to your face. If you have known sensitivities, write to us first and we'll help you choose where to start.

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Direct line to the lab

Send us a message

Before you order.

Should I patch-test before using a new formula?

I have sensitive skin — where should I start?

How long does a bottle last? What is the shelf life?

Can I build an AM + PM regimen with your products?