Our Policies

Al Abd Fragrances carefully checks and packs fragrance orders before dispatch. Orders are normally processed within 1–3 business days. Standard delivery generally takes around 3–7 business days after dispatch, depending on the destination and courier. Delivery to remote areas may take longer. Shipping charges, where applicable, are shown at checkout. Tracking details will be shared when available. Customers are responsible for providing an accurate name, phone number, delivery address and pincode. Business / approved return address: Al Abd Fragrances Hamdania Complex Pampore, Jammu & Kashmir – 190021, India Please do not send a return to this address without prior approval and instructions from our team. If a parcel arrives visibly damaged, photograph the package before opening where possible and contact us promptly. Delivery dates are estimates and may be affected by courier delays, weather, public holidays or circumstances outside our reasonable control.

If you receive the wrong product, a product arrives damaged or defective, or an issue is directly attributable to Al Abd Fragrances, a refund may be considered. Eligible issues must be reported within 2 days of delivery with the order number and clear photographs or video. Opened, sprayed, used, altered or damaged perfume products are not eligible for a refund due to hygiene and product-integrity considerations. Change-of-mind requests or dissatisfaction after trying a fragrance are also not eligible. Do not return an item before receiving approval. If a refund is approved, it will generally be processed through the original payment method or another agreed method. Refund timing may depend on the payment provider. Original shipping charges are generally non-refundable unless the issue was caused by an error attributable to Al Abd Fragrances.

Al Abd Fragrances respects customer privacy. We may collect information such as your name, phone number, WhatsApp number, email address, delivery address, pincode, order details and relevant customer-service communications. We use this information to process orders, arrange delivery, communicate order updates, provide customer support, handle returns/refunds and improve our store. Information may be shared only where reasonably necessary with payment providers, courier partners and technology/service providers involved in fulfilling your order. We do not sell or trade customer personal information. Our website or technology providers may use cookies or similar technologies for essential store functions, preferences, analytics and performance. We take reasonable measures to protect customer information, although no online system can guarantee absolute security. For privacy questions or correction requests, contact Al Abd Fragrances through the contact details on the website.

By using the Al Abd Fragrances website or placing an order, you agree to these Terms of Service. Al Abd Fragrances is a fragrance house rooted in Pampore, Jammu & Kashmir, offering perfumes, attars, fragrance sets and related products. We make reasonable efforts to keep product names, descriptions, images, fragrance notes, sizes and prices accurate. Fragrance perception varies between individuals, and images or packaging may vary slightly. Prices, offers and stock availability may change without notice. Orders are subject to availability and confirmation. Customers are responsible for accurate contact and delivery information. Delivery estimates are not guaranteed deadlines. Returns, exchanges and refunds are governed by our separate policies. Perfumes are intended for external fragrance use; avoid contact with eyes and broken or irritated skin and discontinue use if irritation occurs. Al Abd Fragrances' name, logo, original content and photography may not be copied or commercially used without permission. These terms operate subject to the applicable laws and regulations of India.

A return or exchange may be considered when the wrong product was sent, the product arrived damaged or defective, or the issue is otherwise attributable to Al Abd Fragrances. Eligible issues must be reported within 2 days of delivery with your order number and clear photographs or video. Perfumes and fragrance products must remain unopened and unused. Opened, sprayed, used, altered or damaged products are generally not eligible for return or exchange, including where the customer changes their mind or dislikes a fragrance after trying it. Please contact us and receive approval before sending anything back. Approved returns may be directed to: Al Abd Fragrances Hamdania Complex Pampore, Jammu & Kashmir – 190021, India This address is for approved returns only. Exchange depends on stock availability. Where an approved issue cannot be replaced, a refund may be processed according to the Refund Policy. Return-shipping arrangements will depend on the reason for the return.