Alecsandr De Armas
Senior IT Engineer
Specializing in enterprise mobility and endpoint management, I bring expertise in MDM/EMM solutions like IBM MaaS360, Microsoft Intune, and VMware Workspace ONE. I excel in Android Enterprise provisioning, zero-touch deployment, endpoint security, and PowerShell automation to optimize device lifecycle management and support robust enterprise mobility infrastructures.
Trusted by Leading Organizations
My Expertise
Leveraging a comprehensive skill set to design, deploy, and manage robust IT infrastructures and enterprise mobility solutions.
01Enterprise Mobility & Endpoint Management
02Platforms & Tools
03IT Operations & Security
Work History
Senior IT Engineer
Inspire Communities
Engineered and deployed scalable network infrastructure across 40+ communities, increasing uptime to 99.98% and reducing support tickets by 35%. Centralized IT asset management for 2,500+ sites, cutting procurement costs by 20% and provisioning time by 50%. Standardized cybersecurity protocols and integrated cloud-based backup solutions.
IT Service Desk Administrator / Lead Project Implementer
Equity Lifestyle Properties Inc.
Directed ServiceNow ticketing system deployment across 85 resort communities, decreasing average ticket response time by 35%. Streamlined asset tracking with RFID technology. Facilitated user training for software upgrades and upgraded cybersecurity protocols, including MFA deployment for 1,200+ users, reducing unauthorized access by 60%.
IT Service Desk Manager
Dealership Services LLC
Directed implementation of an IT service desk ticketing system for 3,000+ users, decreasing resolution time by 40% and increasing customer satisfaction by 18%. Streamlined onboarding and training for service desk staff. Revamped escalation protocols and consolidated IT service/asset management functions, improving audit compliance to 99.2%.
Lead Genius
Century West BMW
Refined end-user support by launching a self-service knowledge base, reducing inbound tickets by 29% and accelerating resolution by 22%. Directed technical support operations, standardizing diagnostic processes. Implemented data-driven workflow enhancements and enhanced parts inventory controls, decreasing stockouts by 34%.
Quantifiable Impact & Achievements
Network Uptime Achieved
Reduction in Support Tickets
Hardware Procurement Cost Reduction
Faster Device Provisioning Time
Drop in Unauthorized Access Attempts
Decrease in Incident Resolution Time
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