# Manage orders & shipments

> See incoming orders in your dashboard, view customer & payment details, update status, and track shipments — optionally via Shiprocket, Shipmozo or Rehbar Post.

Guide: https://sitesplaced.com/help/payments-and-orders/orders-and-shipments · Section: Payments & Orders · Last reviewed: 2026-08-23

Every order placed on your store lands in one place: the **Orders** tab of your store dashboard. From there you can read the details, update the status as you fulfil it, and track the shipment.

## Where your orders live

1. From your store dashboard, open **Orders**.
2. Click any order to open its details — items, quantities, total, payment method, and the customer's name, phone and delivery address.
3. Move the order through its stages (Pending → Confirmed → Shipped → Out for Delivery → Completed) as you work on it.

_Screenshot: The Orders dashboard listing recent orders with status, customer and total, and a details drawer open — Orders dashboard — click any order to see full details and update its status._

> **Note:** Online (Razorpay) orders show as **paid** automatically. COD and bank-transfer orders are confirmed straight away and carry an **Unpaid** badge — collect the payment yourself, and mark the order delivered when it's done.

## Ship & track orders

By default you ship orders yourself — pack them and hand them to whichever courier you like. If you'd like SitesPlaced to help generate labels and pull in **live tracking**, connect **Shiprocket**.

### Connect Shiprocket (optional)

1. Open **Settings → Integrations** and find the **Shiprocket Logistics** card.
2. Click **Set Up Shiprocket** and follow the guided steps — sign up (or use your existing account), then enter your Shiprocket email and password to connect.
3. Once active, open any order that is not cancelled (COD orders included; an online-payment order must be paid first) and use the **Ship with Shiprocket** panel in it to push the order, book a courier, generate the label and schedule pickup.
4. In your Shiprocket dashboard, go to **Settings → Webhooks** and paste the webhook URL (and token) shown on the Integrations card — this is what keeps order status updating automatically.

### Connect Shipmozo (alternative)

**Shipmozo** is a courier aggregator like Shiprocket. A store uses one of the two at a time — activating Shipmozo pauses Shiprocket.

1. In your Shipmozo panel, create a **pickup warehouse** (Settings → Warehouses) and copy your **public-key** and **private-key** from your profile.
2. Open **Settings → Integrations**, find **Shipmozo Logistics**, click **Set Up Shipmozo** and paste both keys. We verify them and pick up your default warehouse.
3. Open any order that is not cancelled (COD included; an online-payment order must be paid first). The Shipmozo panel walks you through four steps: **Package** (push the order), **Book a courier** (pick from live rates, or use one-click Auto-assign), **Schedule pickup**, **Shipping label**.
4. Auto-assign needs a rule in your Shipmozo panel under **Settings → Auto assign**. Some couriers collect automatically — those show an **Auto pickup** tag and skip the pickup step.
5. Shipment status is pulled from Shipmozo every 30 minutes (or instantly with **Sync tracking**). Cancelling an order cancels its Shipmozo shipment too.

### Connect Rehbar Post (alternative)

**Rehbar Post** is a third courier aggregator. As above, a store uses one aggregator at a time — activating Rehbar Post pauses Shiprocket and Shipmozo.

1. In your Rehbar Post account, create a **pickup warehouse** and copy your **API key**.
2. Open **Settings → Integrations**, find **Rehbar Post Logistics**, click **Set Up Rehbar Post** and paste the key. We verify it and pick up your default warehouse.
3. Open any order that is not cancelled (COD included; an online-payment order must be paid first). The Rehbar Post panel walks you through three steps: **Package** (push the order), **Book a courier** (pick from live rates, or take the cheapest surface/express), **Shipping label**.
4. Booking the courier is also what issues the tracking number and schedules the pickup — there is no separate pickup step.
5. Shipment status is pulled from Rehbar Post every 30 minutes (or instantly with **Sync tracking**). Cancelling an order cancels its Rehbar Post shipment too.

> **Note:** Need to send a parcel back? On a booked Rehbar Post order, use **Book a return pickup** at the bottom of the shipping panel. The return gets its own tracking number, so the original one your customer is watching stays untouched.

> **Note:** Moved or renamed your warehouse in Shipmozo or Rehbar Post? Press **Refresh warehouse** on the Integrations card instead of reconnecting.

> **Self-shipping is totally fine:** You don't need Shiprocket to run your store. Plenty of sellers pack orders themselves and share a tracking link over WhatsApp. Connect Shiprocket only when you want courier automation.

Customers can also follow their own order from your storefront's **Track Order** page — keep that link in your menu (see [Edit your store menu](https://sitesplaced.com/help/md/online-stores/store-menu-navigation.md)).

> **Important:** Courier rates, serviceable pincodes and delivery times come from the courier you use (or from Shiprocket / Shipmozo / Rehbar Post) — SitesPlaced doesn't set or guarantee them. Booking a courier charges your aggregator wallet. Always confirm coverage and timelines with your courier.