# Loyalty: QR stamp cards, scratch cards and locations > Put a QR at your counter, give every customer a digital stamp card on their phone (no app, no OTP), reward a full card, add scratch cards with your own odds, and run one programme across branches. Guide: https://sitesplaced.com/help/online-stores/loyalty-stamp-cards · Section: Online Stores · Last reviewed: 2026-09-10 ## What it is **Loyalty** gives every customer a digital stamp card tied to their phone number. They scan a QR at your counter, type their number, and a stamp is added to a card they can see on their phone at once. When the card fills, they get the reward you named, with a code they show you at the counter. Paid online orders can add stamps to the same card, so a customer who orders on WhatsApp on Tuesday and walks in on Saturday fills one card. Optional **scratch cards** add a surprise prize after a stamp, and **Locations** give each branch its own QR. There is nothing for the customer to install and no OTP. The card lives at `/rewards` on your store's own address, and the customer's browser remembers their number on that device. > **Growth plan:** Loyalty, scratch cards and locations are part of the **Growth** plan (₹499/month). On other plans the Loyalty tab shows what is inside and offers the upgrade; everything else on your store stays as it is. ## Switch it on 1. Open your store dashboard and go to the **Loyalty** tab. 2. Under **Set up**, choose the **Stamps to fill the card** (cafés usually do 6–10, salons 4–6), type the **Reward when it fills** in plain words (*A free filter coffee*), and add any **Reward details** and **Terms**. The **Welcome line** and **Card colour** are optional; the card uses your brand colour unless you set one. 3. Choose the **Stamp rule**: QR scans at the counter and paid online orders, QR scans only, or paid online orders only. 4. Press **Save**, then switch **Programme on** at the top of the tab. The status next to it changes from *Off — customers can't see it yet* to *Live on your store*. > **The rewards page does not exist until the programme is on:** Until you switch **Programme on**, `/rewards` on your store returns a not-found page and the printed QR opens nothing. Switch it on before you put the stand out. ## Print the QR 1. Open **QR kit** in the Loyalty tab. 2. Press **Download QR code** for a PNG you can put on a sticker or a poster, or **Print kit (A5 + tent)** for a ready-to-print A5 stand card and an A4 table tent (fold in half), in your colours, with your logo and the line *Scan to collect stamps*. Print to paper or save as a PDF from the browser's print dialog. 3. Put it where people wait: next to the payment QR at the counter, at chest height. Any acrylic stand from a stationery shop (about ₹150) holds the A5 card. The tent goes on tables. The QR keeps working if you change your store's domain later; SitesPlaced redirects the old address. ## How a customer collects a stamp - They scan the QR with their phone camera. It opens the rewards page on your store. - They type their **phone number** (a name is optional) and press the button. No app, no OTP, no password. - The stamp is added and the card appears: for example *3 of 8*, with the reward named at the top. On that device the browser remembers them, so next time the scan alone adds the stamp. - A **cooldown** stops one visit becoming several stamps: one stamp per phone number and per device within the period you set under **Set up → Cooldown between QR stamps**. The default is 240 minutes, that is four hours. If they scan again too soon, the card says *You already collected a stamp recently. Come back next visit!* - A customer who opens the rewards page from your menu instead of the QR sees an **I'm here — collect a stamp** button; the same cooldown applies. Tell your staff the nine words that make it work: *"Scan this, type your number, you get a stamp."* ## Confirm, undo and redeem The **Today** panel is the counter screen. It refreshes itself every half minute and shows: - **Waiting for your confirmation** — appears when **Staff confirms each scan** is on under Set up. Each scan waits here until someone presses **Confirm**; the cross removes it. Until then the customer's card says the staff will confirm it in a moment. - **Activity** — every stamp and reward as it happens, with the location if you have branches. Press **undo** next to a confirmed stamp to take it back. - **Redeem a reward** — when a customer's card is full, their phone shows the reward with a 6-character code. They press **Redeem at counter** and their screen goes full-colour with the code and a 60-second countdown, which you can see across the counter. You can also type the code into this box and press **Redeem**. A code works once; the panel tells you if it was already used or has expired. - **Add a stamp by hand** — for a customer without their phone in hand. Type their number (and a name if you like), pick a location if you have several, and press **Add stamp**. No cooldown applies to a manual stamp. - **Secure QR** — shown only when **Secure QR** is on under Set up. This QR carries a code that changes every 2 minutes and is the only one that stamps; the printed QR then just opens the card. Keep this screen open at the counter if you use it. Rewards stay valid for the number of days you set in Set up (the third box under **Reward for online shoppers**), 60 by default, and then expire. ## Online orders With the stamp rule set to include paid online orders, an order placed with the same phone number adds a stamp to that customer's card. The stamp is added when the payment is confirmed by the gateway, or when a cash-on-delivery order is confirmed. Each order adds at most one stamp. Set a **Minimum order for an online stamp** under Set up if small orders should not count (0 means any order counts). If the order is later cancelled, the stamp is taken back, along with any reward it unlocked. When a card fills from an online order, the customer gets a store-branded email with the reward, if the order has an email address. The 6-character reward code also works as a coupon at checkout: under **Set up → Reward for online shoppers** choose **% off** or **Amount off** and the value, or set the value to 0 for a counter-only reward. The customer types the code in the coupon box at checkout, and it is marked redeemed when the order is placed. ## Scratch cards 1. Open **Scratch cards** in the Loyalty tab and switch **Scratch cards on**. 2. Choose when a card appears: **A card after every stamp**, or **A card every N stamps** with the number. 3. Press **Add a prize** for each prize (up to 12). For each one set the title (*Free dessert*), the **odds %**, the **valid days**, and whether it is **Counter only** or also an online coupon (**% off online** or **Amount off**) with its value. 4. Check the line under the list: the odds must total **100% or less**; whatever is left is *no prize*. The **Save** button stays off while the total is over 100%. After a stamp the customer scratches the card on their phone. A prize is saved under their rewards with its own code and expiry, and appears in the **Winners** list on this panel; a blank shows *No prize this time — better luck next visit!* A prize that was set up as an online coupon works at checkout like the card reward. ## Locations One shop does not need locations; the QR kit works as it is. When you open a second branch, go to **Locations**, type a **Location name** (and an address if you like) and press **Add location** (up to 20 per store). Each location gets its own QR, with **Download QR code** and **Print** buttons for its own stand card and tent. A stamp from a branch QR is recorded against that branch and shows with the branch name in the Today activity; the manual-stamp and redeem boxes let you pick the branch too. Every customer keeps one card across all branches. ## Members - **Members** lists every customer with their name and number, the card (*3/8*, with the total stamps ever), visits, rewards redeemed against rewards unlocked, and the last stamp. - **Search phone or name** to find someone. - **WhatsApp** on a row opens a chat with that customer from your own WhatsApp, for a nudge (*You are at 6 of 8*) or a thank-you. - **Block** stops a number collecting stamps; **Unblock** reverses it. Use it for a number that is clearly farming stamps. - **Export CSV** downloads the whole list. Do it once a month and keep it; it is your customer list. The numbers at the top of the Loyalty tab (members and how many came back, stamps this week against last week, rewards unlocked and redeemed, stamps waiting for confirmation) are the ones to watch. A second stamp is the first sign the programme is working. ## Show it in your menu The rewards page is not in your store's menu by default. To add it, open **Settings → Navigation & menu**, press **Add menu link**, choose **Rewards (stamp card)** as the destination and give it a label such as *Rewards*, then **Save**. A customer who opens it from the menu can look up their card with their number and collect a stamp with the **I'm here** button, subject to the cooldown; the QR at the counter stamps straight away. **Q: What stops someone scanning the QR five times?** The cooldown: one stamp per phone number and per device within the period you set (four hours by default). Every scan is also rate-limited. For more control, switch on **Staff confirms each scan** so every stamp waits for a tap on the Today panel, or **Secure QR** so only the code on your dashboard screen stamps. Any stamp can be undone and any number can be blocked from Members. **Q: Can I switch loyalty off without losing the members?** Yes. Switch **Programme on** off and the rewards page disappears from your store, but the members, stamps and rewards are kept. Switch it back on and everyone's card is where they left it. **Q: Does the reward code work online?** Yes, if you give it a value. Under **Set up → Reward for online shoppers** choose % off or an amount off. The customer types the 6-character code in the coupon box at checkout. Set the value to 0 to make it a counter-only reward. Scratch-card prizes can be set up as online coupons the same way. **Q: Why does the rewards page show not found?** Either the programme is switched off (turn on **Programme on** in the Loyalty tab) or the store is not on a plan that includes loyalty. The page only exists while the programme is live.