# Run a gym, studio or coaching business > Build a gym site with a booking form, then work the bookings, member roster, renewals, fees and trainers from the console that comes with it. Guide: https://sitesplaced.com/help/how-to-guides/gym-booking-console · Section: How-To Guides · Last reviewed: 2026-09-08 ## What a gym site is A **gym site** is an ordinary SitesPlaced website plus a private console for the work behind it. The public pages have a hero, programs, trainers, a video tour, a blog and a **booking form**. The console is where those bookings land, alongside your member roster, renewals, fees and trainers. It suits a business that sells time rather than parcels: a gym, a studio, a dance school, a trainer, a physio or a coach. There is no cart and no online payment. A booking is a **request**, and money is recorded by you after you collect it. > **The console is free:** Building the site, publishing it and using all six tabs costs nothing. There is no plan check anywhere in the gym console. A paid plan adds a custom domain, badge removal and AI writing. ## Create your gym site 1. From your dashboard, start a new site and pick **Gym website + CRM**. That flow only offers gym templates. 2. Write the site with AI, or start from the template and edit it yourself. **AI writing needs a paid plan**; the template is free. 3. The site is published as soon as it is created and you land on the console. Your address is `yourname.sitesplaced.com`; **Edit website** opens the builder. ## The six tabs - **Overview**: cards for revenue this month, bookings, new requests, members due or overdue, trainers, and Live or Draft. Each card opens its tab. - **Bookings**: every request from your published site, newest first. - **Members**: your roster, with photos, renewal dates and reminders. - **Revenue**: your fee plans and the payments you have recorded. - **Trainers**: your coaching team and who can be booked. - **Settings**: the gym name, the web address and your WhatsApp number. ## When a booking comes in A visitor fills in the booking form on your published site. A name plus a phone number or an email are required. They can also pick a program, pick a trainer, suggest a time and leave a note. It lands in **Bookings** as **Requested**, and an email goes to the address on your SitesPlaced account. Tap the row to open it. Set the status (**Requested**, **Confirmed**, **Completed**, **No-show**, **Cancelled**), set the time you are actually giving them, assign a trainer, add a private note, then **Save details**. **Message on WhatsApp** opens a chat with a thank-you line typed. Above the list are counts, a status filter and a search box. > **Confirming a booking does not tell the customer:** Changing the status is a note to yourself. No email, SMS or WhatsApp goes out when you mark a booking Confirmed or Cancelled. The form promises a reply within one business day, so press **Message on WhatsApp** and send it yourself. ## Members, renewals and the due count You add members by hand. Press **+ Member** for a name (the only required field), a photo, a phone number for WhatsApp, an email, a tier such as *Monthly*, and a renewal date, which has presets of plus one, three, six or twelve months. Status is **Active**, **Inactive** or **Frozen**. Everything about expiry hangs off the **renewal date**. **Expiring 7d or less** counts members renewing today or within seven days; **Overdue** counts those whose date has passed. The **due or overdue** figure on the Overview card is the two added together. Both groups get an orange border and a line reading *3d left* or *overdue*. A member with **no renewal date** is counted in neither. The counts at the top are also filters, so tapping **Overdue** gives the lapsed list, most urgent first. To renew someone, open their card: **Collect a payment** records the fee and extends the renewal in one tap, and **Extend without payment** does the same dates without recording money. Both continue from the current renewal date if it is still ahead, and start today if the member has lapsed. ## WhatsApp reminders Open a member for three ready-written messages: **Renewal**, which fills in the tier and days left or says it is overdue, **Win-back**, and **Custom**. Edit any of them first. If the member has a photo, its link is added at the end, because WhatsApp cannot attach a file through a link. > **Reminders are not sent automatically:** **Open WhatsApp** opens WhatsApp with the message typed into a chat with that member. You press send yourself. Nothing is scheduled and nothing goes out on your behalf. The *Last reminded* stamp records the moment you opened WhatsApp, not delivery. Every WhatsApp button here works this way, the payment receipt included. ## Fee plans and what the revenue figure counts Start with **Fee plans** at the bottom of the Revenue tab. A plan is a name, a price, a length of 1 to 36 months, an optional description and an Active tick. Only Active plans are offered when you record a payment. Collecting a fee is then one tap on the member's card: pick **UPI**, **Cash** or **Card**, then tap the plan. That records the payment, extends the renewal, marks the member Active and offers a WhatsApp receipt. The **Record payment** form on this tab is the fuller version, covering a walk-in, a custom amount, cash, UPI, card, bank or other, months covered, a **Paid on** date you can backdate, and whether to extend the renewal. So the revenue figure counts one thing: **the payments you typed into this console**, added up by their **Paid on** date, for the current calendar month. Nothing is counted automatically, because a gym site takes no money online. A backdated payment lands in the month you dated it, and deleting a payment removes it from the total. Only the **last twelve months** are loaded, up to a thousand payments. The rest of the tab is a twelve-month bar chart, this month against last, a count of overdue members, a month filter, a search box and **Export CSV**. ## Trainers Add a trainer with a name (required), a photo, a specialization, a certification, a phone number, an email, a bio and availability slots. A slot is two free-text boxes, such as *Mon to Fri* and *6 AM to 10 AM*. Status is **Active (bookable)** or **Hidden**. Active trainers appear in the trainer picker on your booking form and in the **Assign trainer** dropdown; hidden ones appear in neither. Slots are labels, not a calendar: nothing checks them, and nothing stops two people asking for the same slot. > **This list is not the Trainers page on your website:** The coaching team on your public Trainers page is written in the builder, as ordinary page content. Adding a trainer here puts them in the booking form's picker, not on that page. To show a new coach on the site, add them in both places. ## Settings, publishing and which plan you need Settings holds the gym name, the web address (the `yourname` part of `yourname.sitesplaced.com`) and a WhatsApp number. That number is saved on your site; the reminder and receipt buttons open a chat with the **member's** number, not this one. **Publish** and **Unpublish** sit in the header, and unpublishing takes the site offline while keeping everything in the console. Publishing a gym site is **free**, and so is the console. Nothing in the six tabs is behind a paywall, and there is no cap on bookings, members or payments. A paid plan adds what surrounds the site: your own domain, removal of the SitesPlaced badge, AI writing, analytics and custom tracking code. Either **Starter** (₹199/month) or **Growth** (₹499/month) unlocks those on a gym site, and photos count against your storage, 500 MB free and 2 GB on Growth. See [Plans overview](https://sitesplaced.com/help/md/plans-and-billing/plans-overview.md). **Q: Can customers pay for a membership online?** No. A gym site has no online checkout. The form collects a request; you take the money at the desk and record it in the Revenue tab. **Q: Do renewal reminders go out on their own?** No. The console writes the message and opens WhatsApp with it ready, and you press send. Work the Overdue filter once a week and send them in a batch. **Q: Why is my new trainer not on the Trainers page of my site?** That page is built in the website editor. The Trainers tab controls the booking form's picker and the assign dropdown. Add a coach in both places. **Q: Do I have to pay to use the booking CRM?** No. The site, publishing and all six tabs are free. Paying adds a custom domain, badge removal, AI copy and analytics.