# Troubleshooting common issues > Quick fixes for missing settings, changes not showing, custom domains, and emails you didn't get. Guide: https://sitesplaced.com/help/account-and-support/troubleshooting · Section: Account & Support · Last reviewed: 2026-08-23 Most snags have a quick fix. Work through the one that matches your problem below — and if none of these do it, [contact support](https://sitesplaced.com/contact) and we'll dig in with you. Each fix is safe to try; none of them delete anything. ## I can't find a setting In a **store**, most settings live under the **Settings** tab of your Store Dashboard. At the top there's a **Search settings…** box — type what you're after (e.g. *menu*, *checkout*, *branding*, *domain*) and it jumps to the right panel. Settings are grouped into **Store details**, **Branding**, **Navigation & menu**, **Catalog & fields**, **Categories**, **Discounts**, **Sales boosters**, **Checkout**, **Shipping**, **Payments & invoices**, **Pages & policies**, **SEO & sharing**, **Tracking & code** and **Integrations**. In the **website editor**, scroll the left panel: **General Settings** (site name and slug) and **Custom Domain** sit above your sections. Anything about the content itself — text, images, colours — is inside the section it belongs to. Looking specifically for your store's menu links? See [Edit your store menu & navigation](https://sitesplaced.com/help/md/online-stores/store-menu-navigation.md). For a full map of the tabs, see the [Store dashboard tour](https://sitesplaced.com/help/md/online-stores/store-dashboard-tour.md). --- ## My changes aren't showing If an edit isn't appearing on your live site, check these in order: 1. Did you **Save** the change? In the website editor, wait for **✓ Saved** in the toolbar (it autosaves a couple of seconds after you stop typing). In a store's **Settings** or **Design** tab, look for a **Save** button with *unsaved changes* next to it — nothing goes live until you click it. 2. Did you click **Publish**? A store stays a **Draft** until you do. Edits to an already-live site go out on their own, but clicking Publish again is the fastest way to push them (see [Publishing & sharing](https://sitesplaced.com/help/md/account-and-support/publishing-and-sharing.md)). 3. Give it a **minute or two**. Live sites are cached briefly so they load fast; a saved change can take up to a couple of minutes to reach everyone. 4. Do a **hard refresh** of your live site — **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) — to clear the cached old version in your own browser. > **Tip:** On a phone? Close the tab fully and reopen your link, or try it in a private/incognito window to bypass the cache. WhatsApp and Instagram also cache link previews — a new product photo can take a while to show in the preview card even though the site itself is updated. --- ## My site shows 'not found' - The store is still a **Draft** — open the Store Dashboard and click **Publish**. - The **slug** was changed after you shared the link. The old address stops working immediately; copy the new one from your Dashboard card and update your bio and status. - A typo. Slugs are all lowercase with hyphens — `my-shop`, not `My_Shop`. - You typed the address into a product page that has since been deleted. Open the store's home page instead. --- ## My custom domain isn't working yet After you point a custom domain at SitesPlaced, the change has to spread across the internet — this is called **DNS propagation** and it can take **a few minutes to a few hours** (occasionally longer). A short wait is completely normal. Until the domain is verified, the free sitesplaced.com address keeps working, so nothing is lost. If it's still not loading after a while, double-check the records you added against our guide: [Connect a domain manually (DNS records)](https://sitesplaced.com/help/md/custom-domains/manual-dns.md). If your registrar supports it, the [one-click connect](https://sitesplaced.com/help/md/custom-domains/one-click-domain-connect.md) sets the records for you. Custom domains need the Starter plan (websites) or the Growth plan (stores) — the domain box tells you if your plan doesn't cover it yet. Got the records right and still waiting? [Contact support](https://sitesplaced.com/contact) with your domain name. --- ## An upload is refused - **Image must be under 2MB** (website editor) or **Max 5MB per photo** (store products): resize or compress the photo on your phone first. Phone cameras often produce 8–12 MB files. - **Only image files are allowed**: the file is a PDF, a HEIC or a video. Export it as JPG or PNG. - **Storage limit reached**: the Free plan includes **500 MB** across a site. Delete unused images, or upgrade for more room — see [Free vs premium store](https://sitesplaced.com/help/md/online-stores/free-vs-premium-store.md). --- ## Publish opens a payment popup Websites and stores publish free. The one exception is **celebration invitations** (wedding and event templates), which need a one-time unlock per invitation — the popup is that unlock, not a subscription. If you see an upgrade popup on an ordinary website or store, take a screenshot and [contact support](https://sitesplaced.com/contact); we'll check the account. --- ## The editor says 'Desktop Only' The website editor needs a laptop or desktop screen, so on a phone or tablet it shows a **Desktop Only** notice with **Back to Dashboard** and **Visit Site** buttons. This is expected. The **store dashboard** — products, orders, settings, design — works fully on a phone, and so does the [Android app](https://sitesplaced.com/help/md/apps-and-integrations/mobile-app.md). --- ## I didn't get an email If an expected email (sign-in code, password reset, order alert or a reply from us) hasn't arrived: - Check your **spam / junk** folder, and any *Promotions* tab. - Confirm you're checking the **same email address** linked to your account — click your profile picture to see which one is signed in. - Add **hello@sitesplaced.com** (our notifications) and **admin@sitesplaced.com** (support replies) to your contacts so future emails come straight through. - Sign-in and reset codes expire quickly. If a few minutes have passed, request a new one rather than hunting for the old email. Still nothing? [Contact us](https://sitesplaced.com/contact) — we'll check it from our side and resend. For order emails specifically, see [Order notifications](https://sitesplaced.com/help/md/payments-and-orders/order-notifications.md). --- > **Still stuck?:** We're happy to take a look at your account directly. Reach out on [WhatsApp](https://wa.me/919517156355), [email](mailto:admin@sitesplaced.com), or the [contact form](https://sitesplaced.com/contact) — usually a reply within a few hours, Mon–Sat 10am–7pm IST. **Q: Is a hard refresh safe? Will I lose anything?** Yes, it's safe. A hard refresh only clears your browser's cached copy of the page. Your saved content lives on SitesPlaced, not in the browser. **Q: Why does my phone show the old site when my laptop shows the new one?** Each device keeps its own cache, and the phone's WhatsApp or Instagram in-app browser caches harder than Chrome. Close the tab fully, reopen the link, or open it in a private window. **Q: Something is wrong on the live store but looks fine in the dashboard preview. What now?** That usually means a change wasn't saved or the live page is still cached. Save again, wait a minute, then hard refresh. If it persists, send us a screenshot of both screens. **Q: My customer says checkout isn't working. What should I check first?** Open your own store in a private window and place a test order. Then check Settings → Checkout (which order methods are on) and Settings → Integrations (your Razorpay keys). See Checkout options and Payments setup in this Help Center.