# Team members, and handing a site to another account > Invite people to work on a website or store with you, see who can open it and why, remove someone, or move the whole site to another person's account. Guide: https://sitesplaced.com/help/account-and-support/team-members-and-ownership · Section: Account & Support · Last reviewed: 2026-09-29 ## What it is A site on SitesPlaced has one **owner**: the account it was created on. **Team & ownership** lets the owner do two things. They can **invite team members**, who then work on the same website or store from their own accounts. And they can **hand the site over**, which moves it to another person's account and makes that person the owner. You will find it on your Dashboard (the people icon on a site's card), in a store under **Settings → Team & ownership**, in the website builder under **Settings**, and on a gym's console under **Team**. > **Starter and Growth:** Team members and transfers are part of the **Starter** and **Growth** plans (and AI Co-founder, which includes Growth). The owner needs one of these plans to share a site, and **every team member needs one on their own account** to open it. See [what each plan includes](https://sitesplaced.com/help/md/plans-and-billing/plans-overview.md). ## Who can open a shared site A team member can open a site only while **all three** of these are true. They are checked every time the site is opened, not once. - They **accepted the invitation** to that site. - The **owner** is on the Starter or Growth plan. - **They themselves** are on the Starter or Growth plan. So on a team of five where four people have a paid plan and one does not, the four can open the site and the fifth cannot. The fifth person **keeps their seat**: the site opens for them the moment they subscribe, and nobody has to invite them again. ### When a plan ends - **A team member's plan ends.** That person loses access on the date their paid time runs out. Everyone else is not affected. When they subscribe again, access comes back. - **The owner's plan ends.** The whole team loses access until the owner is on a paid plan again. The owner can still open their own site, as always, and every seat is kept. - **A plan that renews by itself.** If a renewal payment is a little late, access continues for a few days while the payment is collected, the same way every other paid feature behaves. - **A cancelled plan.** Cancelling stops the next payment. Access continues until the end of the time already paid for, and stops on that date. - **A refund.** The plan ends at once, so access ends at once. The **Team & ownership** page shows the state of every person: *Can open the site*, *Plan ends on (date)*, *No paid plan, cannot open the site*, or *Invited, not accepted yet*. It also warns the owner when their own plan is about to end. ## Invite a team member 1. Open **Team & ownership** for the site. 2. Under **Invite someone**, type the person's email address and click **Send invite**. 3. We email them a link. The same link is shown to you with a **Copy link** button, so you can also send it on WhatsApp. 4. They open the link, sign in (or create a free account) **with that same email address**, and click **Accept the invitation**. 5. The site then appears on their Dashboard under **Shared with you**. > **The link only works for the invited address:** An invitation is tied to the email address you typed. If the link is forwarded to someone else, they cannot use it. If your team member signs in with a different address, the page tells them which address to use. A site can have up to **10 team members**, counting invitations that have not been accepted yet. To free a seat, remove someone or cancel an invitation. ## What a team member can and cannot do A team member can do the day-to-day work on the site: - Edit pages, sections, design and text, and publish or unpublish. - On a store: add and edit products, handle orders and shipping, reply to reviews, write blog posts, run discounts, loyalty and the other store settings. - Upload images to the site's library. These stay with the **owner only**: - The **domain** and the **site address**. - **Payment gateways, couriers and other connected accounts**, and the UPI or bank details customers are told to pay to. - **Custom code** and tracking code, because it runs on every page. - **API keys and webhooks.** - **Deleting the site**, managing the team, and handing the site over. - **Billing.** Each person manages their own plan. The site's paid features (your own domain, no badge, sales boosters and so on) follow the **owner's** plan. A team member on a different plan sees the site exactly as the owner's plan makes it. Limits belong to the site too. Images a team member uploads count towards the site's storage, and AI tools a team member runs on a shared store use the **owner's** AI credits. > **On the web for now:** Shared sites open in the web dashboard. The Android app, the ChatGPT and Claude connector, and the AI agents' chat still work only for the owner of a site. ## Remove someone, or leave a team - **Owner:** on **Team & ownership**, click **Remove** next to the person (or **Cancel** next to an invitation). They lose access straight away. - **Team member:** on your Dashboard, find the site under **Shared with you** and use the leave button on its card, or open **Team & ownership** and click **Leave**. Removing and leaving never need a paid plan. An owner whose plan has ended can still remove people, and a team member who cannot open a site can still leave it. ## Hand a site to another account Use this when the site should belong to someone else: you built it for a client, you sold the business, or you want it on a different account of your own. 1. Open **Team & ownership** and go to **Hand this site to another account**. 2. Type the new owner's email address. Tick **Keep me on the site as a team member afterwards** if you will keep looking after it. 3. Click **Send the request** and confirm. We email the new owner, and you get a link you can send them yourself. 4. The new owner opens the link, signs in with that email address, reads what will move, and clicks **Accept and become the owner**. 5. The site moves to their account at that moment. ### What moves, and what does not - **Moves with the site:** its pages and design, products, orders and customers, images and files, its address, its connected domain, and a celebration site's one-time unlock. - **Stays connected:** payment gateways and couriers. If any of them are on your own account, disconnect them before you send the request, or ask the new owner to replace them in **Settings → Integrations**. - **Stays with you:** your plan, your other sites, your AI credits and your chats with the AI agents. - **The team:** people already on the team keep their seats. The new owner can remove them. > **Both accounts need a paid plan:** The new owner must be on the **Starter** or **Growth** plan to accept, and you must still be on one when they do. After the transfer the site's paid features follow the **new owner's** plan. If they are on Starter and the store used Growth features, those features switch off until they upgrade; the settings are kept. Nothing moves until the new owner accepts. They have **7 days**; after that the request lapses and you can send a new one. You can **cancel the request** at any time before it is accepted. A site can have one open request at a time. **Q: Does a team member have to pay?** Yes. Every person on a team needs the Starter or Growth plan on their own account to open a shared site. Someone without a plan keeps their seat but cannot open the site until they subscribe. **Q: One of my team members stopped paying. What happens to the others?** Nothing. Only the person whose plan ended loses access. Everyone else carries on as before. **Q: My own plan ended. Did I lose my team?** No. Your team cannot open the site while you are off a paid plan, but every seat is kept. Access comes back for them as soon as you are on a paid plan again. **Q: Can a team member change where payments go?** No. Payment gateways, couriers, the UPI and bank details shown to customers, custom code, the domain and API keys can only be changed by the owner. **Q: I sent the invitation to the wrong email address. What now?** Cancel it on the Team & ownership page and send a new one. The old link stops working as soon as you cancel. **Q: Can I undo a transfer?** Before it is accepted, yes: cancel the request. After it is accepted the site belongs to the new owner, and only they can hand it back, by sending a transfer request to you. **Q: Does the person I hand a site to get my plan as well?** No. A plan belongs to an account, not to a site. Your plan stays with you, and the site's paid features follow the new owner's plan.