# Contact support — reach a real human > Email, WhatsApp or the contact form — every message gets a reply, usually within a few hours. Guide: https://sitesplaced.com/help/account-and-support/contact-support · Section: Account & Support · Last reviewed: 2026-09-20 There's a **real person** on the other end of every SitesPlaced message — not a bot. Whether you're stuck mid-build, weighing up an upgrade, or just have a quick question, reach out on whichever channel suits you. We answer every single message, and the same team answers free-plan and paid questions alike. > **In a hurry? A how-to question is answered faster by AI:** We reply within a few hours, Mon–Sat, 10am–7pm IST. If your question is *how do I do something* (add a delivery charge, hide a product, connect a domain), **Ask AI** answers it in seconds, at any hour, with the exact steps from these guides. See [Ask ChatGPT, Claude or Gemini for help](https://sitesplaced.com/help/md/account-and-support/ask-ai-for-help.md). Message us for anything about **your account, a payment, or something that is broken**. An AI cannot see those, and we can. ## Ways to reach us - **Email** — write to [admin@sitesplaced.com](mailto:admin@sitesplaced.com). Best for anything detailed, for billing questions, or when you want to attach a screenshot or a screen recording. - **WhatsApp** — message us on **+91 95171 56355**, or tap [this link](https://wa.me/919517156355) to open the chat with a ready-made first message. Best for quick questions and a bit of back-and-forth while you build. - **Contact form** — fill in the [contact form](https://sitesplaced.com/contact) and we'll reply by email to the address you enter. - **Phone** — you can call the same number, **+91 95171 56355**. WhatsApp is usually faster, because we can send you links and screenshots while we talk. - **From your Dashboard** — the four floating buttons in the bottom-right corner open **Ask AI**, the **Tutorial** video, this **Help Center**, and **WhatsApp**. Inside your dashboard and here in the Help Center, the green WhatsApp button first offers an instant answer from AI; press **Chat with us on WhatsApp** in that panel to reach us. If you typed a question there, it is carried into the chat so you don't type it twice. - **Ask AI, for how-to questions** — the top button hands your question to ChatGPT, Claude, Gemini or Perplexity along with these guides, so you get step-by-step instructions in seconds, at any hour. See [Ask ChatGPT, Claude or Gemini for help](https://sitesplaced.com/help/md/account-and-support/ask-ai-for-help.md). For anything about your account, a payment or something broken, message us instead. ### Using the contact form 1. Open [sitesplaced.com/contact](https://sitesplaced.com/contact). 2. Fill in **Your name** and **Email** — we reply to this address, so double-check it. 3. Under **What's this about?** pick the closest topic: *Getting started*, *Building my store*, *Custom domain*, *Plans & billing*, *Payments & orders*, *Something's broken* or *Other*. It routes your message to the right place. 4. In **How can we help?** describe what you were trying to do and paste your store or site link. 5. Click **Send message**. You'll see **Message sent — thank you!** when it's gone through. If the form shows an error instead, don't retype everything — just email the same text to [admin@sitesplaced.com](mailto:admin@sitesplaced.com). > **Help us help you faster:** Tell us your **store or website name** (e.g. `yourname.sitesplaced.com`) and, if something looks wrong, a quick **screenshot**. That lets us jump straight to your account. ## What to include in your message Most issues are solved in one reply when the first message has the right details. Try to include: - Your **site address** — the `yourname.sitesplaced.com` link, or your custom domain. - **Where** you were — the tab or screen name, e.g. *Store Dashboard → Settings → Checkout*, or *the website editor*. - **What you expected** and **what happened instead**, in one or two lines. - A **screenshot** of the error or the wrong-looking page. On a phone, a screen recording is even better. - For order questions, the **order ID** (it looks like `PREFIX-0001`) and the customer's name. - For sign-in problems, the **email address** you signed up with, and whether you used Google or a password. - For domain problems, the **domain name** and where you bought it. ## When we're around We're available **Monday to Saturday, 10am–7pm IST**. Every message gets a reply — **usually within a few hours**. If you write outside those hours, or on a Sunday, we'll get to it first thing. Support is based in India, so we understand UPI, COD, GST invoices and Indian couriers without you having to explain them. > **Note:** Worried about support before you pay? Don't be — the same team answers free-plan and paid questions alike. Reach out any time on [WhatsApp](https://wa.me/919517156355) or [email](mailto:admin@sitesplaced.com). ## What we can and can't do From our side we can open your site and its settings, check why a publish or a domain is stuck, switch a website to draft if you want it offline, confirm what plan is active on your account, and re-send an email that didn't arrive. We'll also happily tell you which template or setting fits what you're trying to do. We'll **never ask for your password**, and we can't see your card details — payments to SitesPlaced are handled by Razorpay (India) or Dodo (everywhere else) over encrypted connections. We also can't log into your Razorpay, Shiprocket, Shipmozo, Meta or Instagram accounts; for those we'll point you to the exact screen instead. ## Before you message us Some of the most common questions have a quick fix you can try right now: - Changes not showing on your live site? See [Publishing & sharing](https://sitesplaced.com/help/md/account-and-support/publishing-and-sharing.md). - Can't find a setting, or a custom domain that won't connect? See [Troubleshooting](https://sitesplaced.com/help/md/account-and-support/troubleshooting.md). - Trouble signing in? See [Account & sign-in](https://sitesplaced.com/help/md/account-and-support/account-and-sign-in.md). - Questions about what's included, cancelling or refunds? See [Plans & billing](https://sitesplaced.com/help/md/plans-and-billing/plans-overview.md) and the [refund policy](https://sitesplaced.com/refund). - Want to see a store built end to end? Click **Tutorial** in the bottom-right of your Dashboard. ## Found a bug? Pick **Something's broken** in the contact form, or just WhatsApp us. Add the device and browser you were using (for example *Android, Chrome* or *MacBook, Safari*) and the steps that make it happen. Bugs that affect checkout or payments get looked at first. Still stuck? [Contact us](https://sitesplaced.com/contact) — we'd genuinely rather you ask than stay stuck. **Q: How quickly will I hear back?** Usually within a few hours during Monday to Saturday, 10am–7pm IST. Messages sent overnight or on Sunday are answered the next working morning. WhatsApp is normally the fastest channel. **Q: Can I call instead of writing?** Yes — +91 95171 56355 is also a phone number. For anything that needs a link, a screenshot or a setting change, WhatsApp or email is quicker because we can send you exactly what to click. **Q: Do free-plan users get the same support?** Yes. There's one team and one set of channels for everyone. Your plan changes what your site can do, not how we treat you. **Q: Can you build the site for me?** Ask us. Besides the do-it-yourself plans there's a Custom Website option priced on a call — mention it on WhatsApp or email and we'll talk through what you need. **Q: Where do I send a feature request?** Same channels. Tell us what you're trying to do rather than the feature you imagine — there's often a setting that already does it, and if not, real requests shape what we build next.