# Ask ChatGPT, Claude or Gemini for help > The Ask AI button sends your question to the AI assistant you already use, with our help guides attached, so the steps you get back match your dashboard. Guide: https://sitesplaced.com/help/account-and-support/ask-ai-for-help · Section: Account & Support · Last reviewed: 2026-09-20 Most questions we get are *how do I* questions: how do I add a delivery charge, how do I hide a product, how do I connect my domain. A guide in this Help Center already answers nearly all of them. The **Ask AI** button gets you that answer in a few seconds, at any hour, in your own words and your own language, without searching for the right guide yourself. ## What it does **Ask AI** is the orange sparkle button at the top of the floating buttons in the bottom-right corner of SitesPlaced. It opens the AI assistant you choose (**ChatGPT**, **Claude**, **Gemini** or **Perplexity**) with a message already written for you. That message tells the assistant where our help guides are, asks it to read the right one before answering, and asks it to give you the exact menu path and button names. That last part is why it is worth using instead of just opening ChatGPT yourself. An assistant asked about SitesPlaced with nothing to read will describe a generic online store and invent button names. Pointed at our guides, it reads the real steps and repeats them. ## How to use it 1. Press the orange **Ask AI** button, above the Tutorial, Help Center and WhatsApp buttons. On a computer, hovering over it shows **Ask ChatGPT, Claude or Gemini**. 2. Under **What do you need help with?**, type your question the way you would ask a person. For example: *How do I add a delivery charge?* You can leave it empty and type the question in the assistant instead. 3. If you are inside your dashboard, a line under the box says **We'll mention you're on:** followed by the page, such as *Checkout settings*. The assistant is sent the guide for that page first. 4. Press the assistant you use. **ChatGPT**, **Claude** and **Perplexity** open in a new tab with the whole message already in the chat box. 5. Send the message. The assistant opens our guides, then replies with numbered steps and a link to the guide it used. ### Using Gemini Gemini is the one assistant that cannot receive a message through a link, so it works in two presses. Press **Gemini** and the message is copied for you, with a note saying **Message copied**. Then press **Open Gemini** and paste into the chat box (press and hold, then **Paste**, on a phone). ### Using another AI Press **Copy the message for another AI** at the bottom of the panel and paste it into any assistant you like: Copilot, Meta AI, Grok, or one built into your phone. > **You do not need a paid AI account:** The free versions of ChatGPT, Claude, Gemini and Perplexity all work. The assistant does need to be able to open web pages, which the free versions can. If yours says it cannot browse, use the **Copy** option and try another one. ## What it is good for, and what it is not - **Good for:** where a setting lives, how a feature works, what each plan includes, how to connect a payment gateway, a courier or a domain, what an error message on a guide means, and explaining any of it in Hindi or another language. - **Not for:** anything about *your* account. The assistant cannot see your store, your orders, your payments or your plan. It cannot tell you why a particular payment failed, where a refund is, or fix something that is broken. For those, [message us](https://sitesplaced.com/help/md/account-and-support/contact-support.md) and a person will look. > **Never paste a password, key or OTP into an AI chat:** No guide will ever ask you to. Payment and courier keys are typed only into your own dashboard, under **Settings → Integrations**. See [How SitesPlaced handles your keys](https://sitesplaced.com/help/md/payments-and-orders/how-we-handle-your-keys.md). ## If the answer looks wrong AI assistants are usually right when they have read the guide, and sometimes confidently wrong when they have not. Two quick checks: the reply should **link the guide it used**, and the menu names in it should match what you see on your screen. If a button it mentions is not there, the assistant has guessed. Open the linked guide and follow that instead, or reply to the assistant with *open the guide and check again*. If the guides really do not cover your question, the message asks the assistant to say so and send you to our [contact page](https://sitesplaced.com/contact) instead of making something up. When that happens, tell us. It means a guide is missing, and we would rather write it. ## Want the assistant to make the change for you? Ask AI only *explains*. If you would like ChatGPT or Claude to actually edit your store (add products, change settings, write a blog post), connect it to your account once. That is a separate, free feature: see [Connect SitesPlaced to ChatGPT or Claude](https://sitesplaced.com/help/md/apps-and-integrations/connect-chatgpt-claude-mcp.md). A connected assistant can also search these guides by itself. ## For developers and AI tools Every guide is published as plain Markdown for AI tools to read. The index is at `sitesplaced.com/llms.txt`, each guide is at `sitesplaced.com/help/md/
/.md`, and the whole Help Center in one file is at `sitesplaced.com/llms-full.txt`. They are generated from the same source as these pages, so they are never out of date. **Q: Is Ask AI free?** Yes. The button is free on every plan, and the free versions of ChatGPT, Claude, Gemini and Perplexity are enough. **Q: Does the AI see my store, orders or customers?** No. The only things sent are the message you can read in the chat box: a link to our public help guides, the name of the dashboard page you were on (for example *Checkout settings*), and the question you typed. Nothing from your account is included. **Q: Can I ask in Hindi or another language?** Yes. Type your question in any language the assistant understands. It reads our English guides and answers in yours. Menu and button names stay in English, because that is how they appear on your screen. **Q: Why does Gemini need me to paste?** Gemini does not accept a ready-made message through a link, which the others do. So we copy the message for you and open Gemini, and you paste it in. It is one extra step, not a fault. **Q: Will you still answer me on WhatsApp?** Yes, always. Inside your dashboard the green WhatsApp button now opens a small panel that offers an AI answer first, with **Chat with us on WhatsApp** right below it. One more tap and you are talking to a person, and whatever you typed in the question box comes along, so you do not have to type it again. We offer AI first because it answers a how-to question in seconds and we take a few hours.